"I am writing to let you know that Rob and Luke really exceeded all my expectations today while carrying out a house clearance at my 2 bedroom property in St Albans.
It started with a courtesy call telling me when they would be arriving that morning. On arrival, the job was larger than expected and they quickly looked at options for re-arranging their schedule for the day to accommodate me. I really felt they were putting the customer first and going the extra mile for me. They then kept me updated on progress and when to expect them back. The clearance was completed in just over an hour, much faster than I thought possible. All furniture, junk (7 years worth!) beds dismantled and all the carpet and underlay removed. They even found time to explain to me the safety checks they carry out on vehicle to make sure it was not overloaded and found me the cheapest option for the additional waste disposal.
Thanks to them, I can now start my renovations on time.
If you have an internal recognition scheme for team of the month, Rob and Luke get my vote. I would not hesitate in using your services again or recommend to friends for big or smaller jobs thanks to their enthusiastic explain of what you do, their friendly and professional approach and being proud of the service they provide.